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Completed PTE Exam, but PTE Profile Remains Unchanged After 24 Hours
I took the PTE (Pearson Test of English) exam yesterday, and it’s now been over 24 hours without any updates.
After I clicked “End Exam,” the screen returned to the login page, so I believe my test was successfully submitted. However, my exam date is still listed under “upcoming tests,” and I haven’t received any communication from Pearson, nor do I see my results under “Previous Tests.”
During the exam, I encountered a technical issue with the first listening question, where the recording stopped prematurely, even though I continued speaking.
Additionally, there was a problem scanning my passport, but they did accept a photocopy.
Has anyone else experienced this situation? I urgently need my test results for my Australian visa application, and I’m anxious that something may have gone wrong.
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3 Replies
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Hey there and welcome ☺️
It sounds like your test submission may not have been processed correctly. Since your exam date is still showing under “upcoming tests,” Pearson may not have received your completed test properly.
Given the technical issues you faced—especially the recording error and passport scanning problem—it’s possible that your test is under review or flagged for manual processing.
I recommend doing the following immediately:
- Contact Pearson Support – Reach out to PTE customer service via their official contact page: https://www.pearsonpte.com/help-center. Explain your issue and request an update.
- Check Your Email (Including Spam/Junk Folders) – Sometimes, Pearson may send a notification if they need to verify your test submission.
- Log Into Your PTE Account on a Different Device or Browser – Just in case it’s a display issue, try refreshing your profile on another device.
If Pearson confirms an issue, ask them if you need to rebook or if they can manually process your test.
Since you need your results urgently for your visa, make sure to highlight this when speaking with support.
Let us know how it goes! Hopefully, it’s just a minor delay.
All the best
Mark
pearsonpte.com
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Hey Mark. Thanks so much for this. I finally received the test confirmation email about 32 hours after starting the exam, and my scores arrived shortly after.
No idea what happened though I am glad it’s sorted.
Thanks again! 🤗
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Great to hear! Thanks for the update. Technology really is great…. When it works 😬
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