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Reaching Australia Home Affairs from Overseas Without Breaking the Bank
Hello everyone,
I’m a European citizen seeking guidance on reaching out to the Australian Department of Home Affairs regarding a visa application I submitted from abroad.
This time, my situation is a bit more complex than in previous instances, and I’m concerned because my visa application is taking longer than the usual processing timeframe. I worry that there might be an issue with my application status.
The Australian embassy in London is handling my visa application, but unlike other embassies across Asia, they do not offer a mailing option for inquiries. Unfortunately, I also can’t find an email address for the Department of Home Affairs. The only contact method available to me is to call +61 2 6196 0196.
I heard that before, I could use Skype for international calls at a low rate of €0.03 per minute, which was affordable; however, it seems that this option is no longer available. My current phone operator charges me €1 per minute, which isn’t sustainable for a call that could last over an hour.
My main concern is to confirm if my visa application is correctly processed in their systems. I don’t require them to expedite or prioritize my application; I just need assurance that everything is fine and that it will eventually be reviewed. However, I’m finding it incredibly difficult to make contact with the Department of Home Affairs.
I also have an Optus SIM card that I can reactivate at any time. Is there a way I can use this SIM card to call an Australian landline from Europe at a more affordable rate?
Thank you for your assistance!
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